General Terms And Conditions

Validity of our general terms and conditions (TOC)
For the business relationship between the company Trustnetic GmbH, hereinafter referred to as Trustnetic, and the customer, our general terms and conditions valid at the time of the order apply exclusively. End users who conclude a legal transaction with Trustnetic without being attributed to their commercial or independent professional activity are considered customers in the sense of these terms and conditions. By placing an order, the customer agrees to our terms and conditions.

Offer, order, conclusion of contract, transfer of risk
Our offers are non-binding. By clicking the “Order with obligation to pay” button, you are placing a binding order for the goods in the digital shopping cart. When we have received the order, the customer will be automatically informed of the receipt of his order via the email address he has provided. In the event of spelling, printing or calculation errors on the website, Trustnetic is entitled to correct or withdraw from the contract.

The purchase contract is saved by us and can be called up by specifying the order number in the customer's user account under “My orders”. When the goods are dispatched, the risk of loss or damage to the goods is only transferred to the consumer as soon as the goods are delivered to the consumer or to a third party other than the carrier designated by him. However, if the consumer himself has concluded the contract of carriage without using one of the options suggested by us, the risk is transferred to the carrier as soon as the goods are handed over. Unless otherwise stated in writing, we are bound to our offer for 7 days from the date of issue. The customer is bound to his order for 2 days from receipt of this order. The statutory right of withdrawal (right of withdrawal) remains unaffected. Our offer is aimed exclusively at customers in the European Union.

Prices (purchase price)
Unless otherwise expressly stated, all prices quoted or agreed by us are in euros (EUR), including the legally applicable sales tax and transport costs. All prices quoted or agreed by us correspond to the current calculation situation at the time the contract was concluded.

Terms of payment
The buyer undertakes to pay in full when ordering or at the latest 20 days afterwards. For this purpose, the customer can pay via prepayment, PayPal, SOFORT transfer and invoice. Unless otherwise agreed in writing, our claims are to be paid step by step against delivery of the goods / provision of the service. Payments by the customer are only deemed to have been made when they are received on our business account.

When ordering designs that are configured according to customer requirements, the total amount must be transferred before the order is placed in our production. Any expenses incurred for the respective payment method, as well as fees for chargebacks, shall be borne by the customer. Trustnetic reserves the right to remind the customer 30 days after the order without receipt of payment and to cancel the order after deducting all costs incurred.

late payment interest
Even if the buyer is in default of payment through no fault of his own, we are entitled to charge default interest of 8.5% annually from the 30th day after the goods have been dispatched or the order has been placed; this does not affect claims for proven higher interest rates. Trustnetic is entitled to assert demonstrably higher damage caused by default. We are not obliged to send out a reminder in advance.

Reminder and collection charges
In the event of default, the customer undertakes to reimburse us for the reminder and collection costs incurred. If we operate the dunning process ourselves, the debtor undertakes to pay an amount of EUR 15 per reminder. In addition, any further damage, in particular damage that arises from the fact that we incur correspondingly higher interest on any credit accounts as a result of non-payments, is to be reimbursed regardless of whether we are responsible for the delay in payment. All expenses due to administrative activities that relate to the communication and processing of the customer are also billed.

Delivery and transport costs
Our specified delivery times are non-binding. In the case of products that are not in stock, delivery takes place within the legally prescribed delivery period of 30 days from the order date. For goods created and produced according to customer requirements, delivery within 4-10 weeks is to be regarded as the standard. This delivery period is also non-binding, as changes and adjustments can result in long manufacturing processes in design and production, especially in the case of designs according to customer requirements.

A binding delivery time for products that are created and produced according to customer requirements is not provided, this fact is accepted by the customer when ordering. If an ordered product is no longer available through no fault of their own, both the customer and Trustnetic are entitled to withdraw from the purchase contract. Services already provided will be reimbursed.

We point out any deviating delivery times on the respective product page.
Our prices are total prices. They include all taxes including sales tax and duties including shipping costs. Furthermore, they do not include the costs for assembly or installation.

In the case of a delivery to a non-EEA country, the consumer has to bear all import and export expenses including any customs duties, fees and charges.

Vouchers / gift cards
Vouchers or gift cards cannot be redeemed for cash or the transfer of any means of payment. These can only be used when ordering via the webshop.

If the ordered goods cannot be delivered due to an incorrect entry of the customer in his master data or due to his not being at the selected delivery address, the costs for the repeated dispatch and a handling fee of 15 € gross will be invoiced. After the second unsuccessful delivery attempt, the costs for shipment & handling will be invoiced collectively and deducted from the purchase price of the goods. In this case, the order is automatically canceled and the remaining amount minus all costs and handling fees incurred is transferred back to the customer.

Ordered goods are deemed to have been delivered from the moment they are handed over to the parcel service, the customer is responsible for clarifying the whereabouts of his goods using the tracking number which we provide and which we store in the web shop for each order. Questions about the whereabouts of the goods or clarifications regarding the delivery must be carried out by the customer himself with the responsible parcel service GLS. If this is unsuccessful, Trustnetic will help clarify the matter.

Retention of title
We deliver all goods subject to retention of title and remain our property until full payment has been made. The assertion of the reservation of title only constitutes a withdrawal from the contract if this is expressly declared. When taking back goods, we are entitled to charge any transport and manipulation expenses incurred. If third parties access the goods subject to retention of title - in particular through seizure - the customer undertakes to point out our ownership and to notify us immediately. If the customer is a consumer or not an entrepreneur whose ordinary business includes trading in the goods purchased by us, he may not dispose of the goods subject to retention of title until the outstanding purchase price claim has been paid in full, particularly not sell, pledge, give away or lend them. The customer bears the full risk for the reserved goods, in particular for the risk of destruction, loss or deterioration.

General right of withdrawal
There is a general 14-day right of withdrawal after receipt of the goods for items that were NOT created according to customer requirements. These cannot be returned.

Place of fulfillment
The place of performance for sales transactions that do not fall under the Distance Selling Act is Trustnetic GmbH Großnondorf 97/1 in 2042 Großnondorf.

delay of acceptance
If the customer is in default of acceptance, we are entitled to store the goods with us, for which we charge a storage fee of 2% per commenced calendar day of the gross invoice amount and at the same time insist on the fulfillment of the contract. Any costs incurred for delivery by the parcel service are borne by the customer.

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Warranty and guarantee
The guarantee is subject to the statutory provisions.
The warranty period for new, movable items is 24 months from delivery (acceptance). The warranty obligation for used goods is reduced to 12 months. In the event of defects, subsequent performance or removal of defects (new delivery) will be carried out at the customer's option. Further claims to a reduction in price, withdrawal from the contract or compensation for damages can only be made after the statutory provisions have been submitted.

Complaints based on statutory warranty claims or other complaints can be made using the contact details given in the imprint.
We do not provide any guarantees beyond the statutory warranty. The more detailed conditions of any manufacturer guarantees can be found with the respective goods. Products that were designed or used in motorsport are generally excluded from any warranty or guarantee due to particular stress.

Exchange & return
In general, no free exchange is possible or intended for merchandise, gift promotions, clothing and all articles from our social media partners that can be bought in our webshop. Should an exchange be necessary, this will be charged for a handling fee of € 15 gross plus the additional shipping required, which differs depending on the country and is calculated according to the current GLS shipping zones. The goods are only exchanged or taken back if the goods are undamaged and received by us, including the original packaging material. If the goods do not meet these requirements and are damaged or sent back without the original packaging, they are considered sold and we will not be refunded or exchanged. In this case, the goods will be returned to the customer and the handling fee and shipping costs will be reimbursed.

The same provisions apply to the return of the goods, only goods without damaged or missing packing material will be reimbursed.
If the goods or the packaging of the goods are damaged when they are returned, we will also send them back to the customer for an invoiced handling and shipping fee.

It is not possible to return used items. Returns are excluded, especially in the area of ​​stickers and foils that have already been glued.

Claims for damages in cases of slight negligence are excluded. This does not apply to personal injury or damage to items accepted for processing, unless the latter has been negotiated in detail.

On Bill
The customer is only entitled to offset if his counterclaims are undisputed by Trustnetic or have been legally established. The customer is only allowed to exercise his right of retention if his counterclaim is based on the same contractual relationship.

Assignment prohibition
Claims against us may not be assigned in the absence of express written consent.

Formal requirements
Declarations, notifications, etc. directed to us must be in writing to be legally effective, including the original signature or the secure signature.

Choice of law
Austrian substantive law applies. The applicability of the UN sales law is excluded. The contract language is German. 

Place of jurisdiction agreement
The contractual partners agree on the application of Austrian law. If the consumer has his domicile or habitual abode in Germany or if he is employed in Germany, only the jurisdiction of the court can be established for an action against him in whose district the domicile, habitual residence or place of employment is located; this does not apply to legal disputes that have already arisen. The place of jurisdiction is Hollabrunn / Lower Austria.

data protection
All of the data we collect is collected exclusively within the framework of the applicable data protection laws in accordance with our data protection declaration.

Copyright and Copyright
Plans, sketches, technical documents, samples, catalogs, brochures, illustrations and the like always remain our intellectual property; the customer does not receive any rights of use or exploitation of any kind. Custom designs belong to Trustnetic and are made available to the customer for use. Further sale and / or use are subject to Trustnetic. Reproduction or copy of drafts / designs created by Trustnetic are considered a violation of copyright and can be displayed as such. The originator bears all costs incurred.

All content published by us (images, texts, videos, documents, information, etc.) is subject to the copyright of the respective author, owner or trademark owner. Duplication or use of any content in other electronic or printed publications without the express consent of the author is not permitted.

Individually designed goods decors
You provide us with the appropriate information, texts or files required for the individual design of the goods via the online ordering system or by email at the latest immediately after the conclusion of the contract. Our possible specifications on file formats must be observed.

You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, naming rights, trademark rights) or violates existing laws. You expressly indemnify us from all third party claims asserted in this context. This also applies to the costs of the legal representation required in this context.

We do not check the transmitted data for correctness and in this respect accept no liability for errors.

Insofar as we create texts, images, graphics and designs for you as part of the individual design, these are subject to copyright law. The customer as the client assures that he is entitled to use the logos and sponsors used in his design and is also responsible and liable for them.

Use, reproduction or modification of individual parts or complete contents is not permitted without our express consent.
Unless otherwise agreed, we will grant you an unlimited right of use to the copyrighted works created for you. You are expressly prohibited from making the protected works or parts thereof available to third parties privately or commercially in any way.
The transfer of the right of use is subject to the condition precedent that the agreed purchase price is paid in full.

The base price of the Full Custom and Semi Custom Design item includes 3 designs based on the theme specified when the order was placed.

If the specification is changed during or after the 3 drafts have been used, a flat rate of 75 euros will be charged for each additional graphic hour, which corresponds to a further draft.

If a current order is canceled, all work that has already been done will be billed, including the recording of the order, administrative activities and the creation of drafts. A flat rate of 75 euros per hour is given as the basis for calculation and charged individually according to the effort, which usually corresponds to a cost of 200 € for full custom and 150 € for semi custom decors. The exact effort will be evaluated individually according to the project concerned.

Drafts for full custom designs or adapted semi custom designs are sent to the customer for viewing in 2D form. A presentation on vehicles is expressly not offered and is not included in the products.

If adjustments are required in relation to the scope of delivery of upgrades, foils or services already selected when ordering, Trustnetic is free to grant them.

In principle, these adjustments are possible, but must have been agreed and offered in writing.

For cancellations or changes to originally ordered special foils, special prints or adhesive orders, we charge 30% of the gross value of the items

Processing, rebooking, material purchasing & storage.

Addition to graphic designs
It should be taken into account that graphic designs of any kind may differ slightly in their coloring from the actual final print. This cannot be avoided due to different screen and graphic card settings. If a certain definite color is expressly desired, this must be specified in the Pantone code. In this case, too, when choosing colors on the computer, the difference due to screen brightness, contrast settings or other graphic settings must be taken into account.
We reserve the right to design the production & choice of colors according to our own parameters that make the most sense for the production. From this it follows that after confirmation of the design and approval or commissioning of the printing, this circumstance was accepted by the customer and therefore no claims can arise from it.

Projects according to customer requirements - parameters and specifications

At the start of a project, the specifications and information made in the Comments area at the time of the order always apply.

Changes to the plastics, cut edges and shapes for such a project are generally NOT possible during an ongoing order.

If additional stickers are required for a project, these can be ordered separately after completing the original order.

Plastic parts, if these were ordered by the customer, are always provided in black or OEM color for the respective project, depending on availability.

The customer has his wishes regarding the choice of colors in relation to plastics when ordering in the comments field or immediately after placing the order via

Explain email. Changes to these specifications are not possible in an ongoing project for organizational reasons.

Despite our efforts to deliver the highest possible level of quality, the materials supplied are stickers for motorsport.

We only guarantee the durability and quality of the assembly for graphics assembled in-house or by partners.

Any other type of installation by the customer himself or by a company unfortunately harbors the risk of improper handling of the material.

Our special films, in particular, require a high level of understanding of the subject and offer plenty of room for errors, we expressly recommend that here

To commission assembly in-house or by one of our partners, we do not assume any liability for assembly by other companies or by the customer himself.

Indemnification and Indemnification
"I affirm that I am freely authorized to use the materials, designs, samples, brands, labels, graphics and the like that I have made available to Trustnetic GmbH, and that they represent my unrestricted property and that Trustnetic GmbH, through the Creation of the works commissioned by me does not interfere with the rights of third parties.

Should the company Trustnetic GmbH be used by third parties for whatever legal reason, due to the provision of materials, designs, samples, brands, marks, graphics and the like, I undertake to completely damage the company Trustnetic GmbH and to hold it indefinitely. "

Graphics, product photos and item descriptions
Our product photos and item descriptions are protected by copyright. Any further use without our consent constitutes a copyright infringement according to § 86 UrhG. represent.

Disclaimer of liability
The contents of our website were created with the greatest possible care. However, Trustnetic does not assume any liability for the correctness, completeness and topicality of the content provided. The use of the content of the website is at the user's own risk. Contributions identified by name reflect the opinion of the respective author and not necessarily the opinion of Trustnetic.

Trustnetic assumes no liability for the content of linked websites. At the time the links were created, the content of the linked websites was checked for reliability. Since the content of linked pages is beyond our control and we have no influence on the future design of them, we expressly distance ourselves from all content on all websites linked by us. Should a website linked by us contain illegal content, please inform us immediately so that we can remove this link immediately.

Arbitration Board
We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes:

Info at:
Internet Ombudsman
Margaretenstrasse 70/2/10, 1050 Vienna
Tel: +43 1 5952112-95

More detailed information on the types of procedure can be found at or in the respective procedural guidelines:

Procedural guidelines of the Internet Ombudsman for alternative dispute resolution according to the AStG (AStG arbitration procedure)

Guidelines for the arbitration procedure at the Internet Ombudsman outside the scope of the AStG (standard procedure)

The OS platform can also be used to settle disputes with our company:

Trustnetic GmbH
Großnondorf 97/1
2042 Großnondorf
Phone: +43 295 120 588

ATU 75942107
FN 535416b